Family left waiting for 911 during home invasion

A family from Brampton, Ont., is speaking out after they were the victims of a terrifying home invasion earlier this summer. Along with the violation of personal safety, they say they are disappointed by the response time from emergency officials.

Around 3:15 a.m. on the morning of July 1, Jolly Deol and his family were awakened by the sound of their front door being kicked in.

Surveillance video from inside the family’s home shows five masked men barging through the door, immediately heading upstairs to confront the family in their bedrooms.

“One of them had a gun,” recalled Deol.

“At that (point) I realized a robbery is happening, and the moment they walked in, it was instant, maybe less than five seconds, they were upstairs and came asking for the (car) keys … and the watches.”

Ultimately, Deol claimed the suspects took off with $130,000 in valuables and the family’s BMW.

It’s been almost two months since the incident and so far no arrests have been made. Though no one was hurt, the family remains deeply traumatized. The chunk taken out of their front door from when it was broken through serves as a visible reminder.

Making matters worse, Jolly says his mother and wife managed to call 911 from multiple phones during and after the robbery but couldn’t get through.